Distance Sales Agreement

ARTICLE 1 – SUBJECT

The subject of this agreement is the scope of the rights and obligations of the parties regarding the sale and delivery of the product(s) whose characteristics and sale price are specified in the order form, sold by the SELLER to the ORDERING PARTY/BUYER, in accordance with Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

ARTICLE 2 – SELLER INFORMATION

ARTICLE 3 – INFORMATION ON THE PRODUCT(S) / SERVICE

The type, quantity, brand/model, colour, number of units, sale price and payment method of the product(s)/service are as stated in the order form. Shipping costs are paid by the BUYER and added to the order total. Delivery is made through the contracted courier to the address stated by the BUYER. The SELLER may, depending on campaigns announced on https://www.artenpreneur.com at the time of sale, refrain from charging the BUYER all or part of the shipping fee.

ARTICLE 4 – ORDERING PARTY INFORMATION

The information is available in the order form. (Hereinafter referred to as the ORDERING PARTY.)

ARTICLE 5 – GENERAL PROVISIONS

• 5.1- The BUYER accepts and declares that they have read and are fully informed of the essential characteristics, sale price, validity period of prices, payment method and delivery-related preliminary information and other information concerning the product(s) offered for sale on the SELLER's website at https://www.artenpreneur.com, and that they have given the necessary confirmation for electronic purchase.
• 5.2- The product(s) subject to the contract are delivered to the BUYER or to the person/organisation at the address indicated by the BUYER within the statutory period of 30 days following receipt of the order by the SELLER, without exceeding the legal 30-day period. For pre-order products, this period starts from the sale date announced on the relevant product page. The SELLER informs the BUYER in writing in advance of supplier-related delays. The BUYER may cancel the order or wait for delivery. If cancelled, the amount paid is refunded in cash within 14 (fourteen) days.
• 5.3- If the product(s) are to be delivered to a person/organisation other than the BUYER, the SELLER cannot be held responsible if that person/organisation refuses delivery.
• 5.4- The SELLER is responsible for delivering the product(s) sound, complete, in accordance with the characteristics stated in the order and, where applicable, with warranty documents and user manuals. The BUYER is responsible for inspecting the product(s) upon delivery and, if any shipping-related issue is observed, for refusing acceptance and having a report drawn up by the courier representative.
• 5.5- Delivery of the product(s) requires electronic confirmation of this agreement and payment of the price by the method chosen by the BUYER. If the price is not paid or is cancelled in bank records, the SELLER is deemed released from the obligation to deliver.
• 5.6- If payment is made by credit card, legal risks arising from the BUYER, cardholder or delivery recipient being different persons belong to the BUYER. The BUYER accepts that they will not make any claim against the SELLER in such cases.
• 5.7- If payment is made by bank deposit at an ATM or branch, the BUYER accepts to provide their IBAN accurately and completely to art@artenpreneur.com for refunds where required and to consent to refund to that account.
• 5.8- If the SELLER cannot deliver the product(s) within the period due to force majeure or extraordinary circumstances preventing shipment, the SELLER must inform the BUYER. The BUYER may request cancellation, replacement with an equivalent product or postponement of delivery. If cancelled, the amount paid is refunded within 14 (fourteen) days.
• 5.9- The BUYER may submit requests and complaints to the SELLER's address, phone and email. Defective products covered by warranty may be sent to the SELLER's address without shipping charge.
• 5.10- If the BUYER resides outside Türkiye or the delivery address is abroad, customs duties and other financial obligations belong to the BUYER. For addresses outside the courier's delivery area, delivery costs are borne by the BUYER or the product is collected from the contracted courier branch.
• 5.11- The BUYER accepts that they will provide the electronic environment, tools, software and equipment required to use e-books, video courses and similar products, and that the SELLER is not responsible for technical deficiencies.
• 5.12- Purchased products and any information, software or services derived from them may not be altered, copied, distributed, reproduced, published, used for derivative works, transferred or sold. Any legal and criminal liability arising otherwise belongs to the BUYER.
• 5.13- The BUYER and the SELLER accept that the correspondence addresses stated in this agreement are valid addresses for service of notice.
• 5.14- The SELLER does not impose any additional cost on the BUYER for using the website www.artenpreneur.com to place an order.

RIGHT OF WITHDRAWAL

Except for the exceptions stated below, the BUYER has the right to withdraw from the contract within 14 days from delivery of the product(s) to the BUYER or to the person/organisation at the address indicated, or from the date the contract is signed, without giving any reason and without paying a penalty. To exercise this right, the BUYER must notify the SELLER in writing within this period, having used the product(s) in accordance with their operation, technical specifications and instructions for use. Within 14 (fourteen) days after the notice reaches the SELLER, the price is refunded in accordance with the payment method. When exercising the right of withdrawal, the product(s) must be returned to the SELLER through the contracted courier without shipping charge and with submission of the original invoice.

ARTICLE 6 – PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED

• Contracts relating to goods or services whose price depends on fluctuations in financial markets and is outside the control of the seller or provider.
• Contracts relating to goods prepared in line with the consumer's requests or personal needs.
• Contracts relating to the delivery of perishable goods or goods with an expiry date.
• Contracts relating to goods whose protective packaging, tape, seal or package has been opened after delivery and whose return is not appropriate for health or hygiene reasons.
• Contracts relating to goods that become mixed with other products after delivery and cannot be separated by nature.
• Contracts relating to books, digital content and computer consumables supplied on a tangible medium where protective packaging has been opened after delivery.
• Contracts relating to the delivery of periodicals such as newspapers and magazines, except those supplied under a subscription contract.
• Contracts relating to accommodation, transport of goods, car rental, catering or leisure activities to be performed on a specific date or period.
• Contracts relating to services performed instantly in electronic form or intangible goods delivered instantly to the consumer.
• Contracts relating to services whose performance has begun with the consumer's consent before the withdrawal period expires.

ARTICLE 7 – GENERAL PROVISIONS

Persons under the age of 18 and adults lacking or with limited capacity to discriminate may not purchase from the SELLER.

ARTICLE 8 – COMPETENT COURT

Disputes arising from the application of this distance sales agreement fall within the jurisdiction of the Consumer Arbitration Committee or Consumer Courts at the place where the BUYER purchased the goods or services or where the BUYER resides, within the monetary limits announced each December by the Ministry of Trade.

This distance sales agreement has been read, accepted and confirmed by the parties in electronic form. Matters not regulated herein are governed by Turkish Consumer Protection Law No. 6502 and related legislation.

Parties

• SELLER: Lena Mama Yayıncılık Ticaret A.Ş.
• BUYER: Identity details are provided in the order form.

Last updated: May 2026