Cancellation and Refund Policy

General

1. If you place an order electronically through the website you are using, you are deemed to have accepted the pre-contract information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of Turkish Consumer Protection Law No. 6502, the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable legislation regarding the sale and delivery of the products they purchase.
3. Shipping costs, where applicable, are paid by the buyer.
4. Each purchased product is delivered to the person and/or organisation at the address indicated by the buyer within the statutory period of 30 days. If the product is not delivered within this period, buyers may terminate the contract.
5. If it becomes impossible to deliver the purchased product, the seller must notify the buyer within 3 days of learning of this situation. The total price must be refunded to the buyer within 14 days.
6. If the buyer does not pay the price of the purchased product or the payment is cancelled in bank records, the seller's obligation to deliver the product ends.
7. If, after delivery, it is determined that the buyer's payment card was used unlawfully by unauthorised persons and the price of the sold product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days at the seller's shipping expense.
8. If delivery cannot be made on time due to force majeure unforeseeable by the seller, the buyer is informed. The buyer may request cancellation of the order, replacement with a similar product, or postponement of delivery until the obstacle is removed. If the buyer cancels the order, the product price is refunded to the bank within 14 days of cancellation.
9. The buyer must inspect the goods/services before accepting delivery and must protect the goods/services after delivery if they fall into the category of torn, stained or otherwise damaged and defective goods. The invoice must also be returned with the product.
10. Within 14 (fourteen) days from the date the purchased product is delivered to the buyer or to the person/organisation at the address indicated by the buyer, the buyer may exercise the right of withdrawal by rejecting the goods without assuming any legal or criminal liability and without giving any reason, provided that the seller is notified through the contact details below.

Return Conditions

• Products to be returned must be sent back with their original labels and hygiene seals intact, in the transparent protective bag received at delivery and in the original packaging/box.
• Products must be returned in the condition in which they were received.
• If you believe a package was damaged during shipment, open and inspect it in the presence of the carrier's representative. Damaged products for which no report has been drawn up will not be accepted for return.
• Products can only be returned if sent together with the invoice.
• Returns are not accepted and no refund is made for products that have lost their resaleability or cannot be sold to another customer.
• Approved refunds are paid to you as soon as possible.

Contact

You may submit cancellation and refund requests through the contact channels below.

Last updated: May 2026