Cancellation and Refund Policy

General

1. By placing an order electronically via the ArtEnpreneur website, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.
2. Buyers are subject to the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale of the digital educational content they purchase.
3. All products offered for sale on ArtEnpreneur are digital content (online courses, video lessons, e-books, digital materials, etc.); there is no physical product shipment. Therefore, conditions specific to physical products such as shipping, delivery time, package/label/hygiene seal are not applicable under this agreement.
4. After the purchase transaction is completed, access to the digital content (course, video, material, etc.) is made available immediately following order confirmation or within the timeframe specified by the system via the account/platform provided to you.
5. If the buyer fails to pay the product price or cancels the payment in bank records, the seller's obligation to provide access to the digital content terminates.
6. In the event that the credit card used for payment is determined to have been used unlawfully by unauthorized persons and the product price is not paid to the seller by the relevant bank or financial institution, the buyer's access to the relevant digital content will be suspended.
7. If disruptions in access to the platform or content occur due to force majeure events that the seller could not foresee, the buyer will be notified; access will be restored within a reasonable period, or if requested by the buyer, a refund will be issued.

7-Day Unconditional Refund Guarantee

• As ArtEnpreneur, to cover the possibility that you may not be satisfied with our digital educational content, we offer an unconditional 7-day refund guarantee on our own initiative, beyond statutory requirements.
• Within 7 days from the purchase date, you may request a refund without providing any reason.
• Once your refund request is approved, your payment will be refunded to your original payment method as soon as possible.
• Following the refund request, your access to the relevant digital content will be terminated.
• This 7-day period is an additional right provided by ArtEnpreneur for customer satisfaction purposes, independent of the statutory right of withdrawal.

Information Regarding the Right of Withdrawal for Digital Content

In accordance with the Regulation on Distance Contracts, for digital content executed instantly in an electronic environment (e.g., online courses made accessible immediately), the statutory right of withdrawal for services started with the consent of the buyer generally expires upon the commencement of execution. However, independent of this legal exception, ArtEnpreneur offers its customers the unconditional 7-day refund guarantee mentioned above.

How to Request a Refund?

You can submit your refund request to us via the following contact channels:

Including your purchase details (full name, order/transaction date, name of the purchased course/product) in your request will expedite the process. Once your request is reviewed and meets the refund conditions, your payment will be refunded as soon as possible.

Other Matters

• The 7-day refund guarantee is also valid for promotional, discounted, or bundled products.
• Due to the nature of digital content, access to the content is completely terminated after a refund; it is the buyer's responsibility not to use any downloaded copies of the content.
• ArtEnpreneur reserves the right to amend these cancellation and refund conditions. The current terms are valid as published on this page.